MEAL Program Manager II

CRS - Catholic Relief Services

Sudan

Job Summary

You will manage and provide technical oversight for Monitoring Evaluation, Accountability and Learning (MEAL) in the development and implementation of the Country Program’s (CP) Food security activity, ensuring effective MEAL systems and processes are in place that support high-quality programming advancing CRS work in serving the poor and vulnerable. Your MEAL-related management skills and knowledge will ensure that the CP delivers high-quality programming and continuously works towards improving its impact.

Roles and Responsibilities

Lead comprehensive MEAL systems' design, development, and maintenance. Ensure consistency in tools, indicators, and methods across partners, sectors, and programs. Incorporate participatory methods at the community level;
Lead essential evaluations, needs assessments, annual surveys, and other evaluation efforts. Include leading and overseeing the entire Post Distribution Monitoring (PDM) process, ensuring timely evaluations of distributions, analysing feedback, and ensuring that insights inform future distributions;
Update the project MEAL operation manual to ensure its relevance and quality. Ensure it encompasses tools, data flow maps, and analysis plans essential for program quality and donor reporting. Oversee agency-driven MEAL inquiries and requirements, including end-of-year beneficiary counts, Annual MPP self-assessments, and other mandates;
Analyze and interpret data to contribute high-quality insights to donor proposals and reports. Collaborate with the MEAL team to prepare, review, and optimize MEAL calendars, ensuring timely evaluations and assessments;
Collaborate with the Country Program (CP) MEAL Manager and program quality team to design and co-facilitate MEAL workshops for staff and partners. Emphasize MEAL tools, processes, and best practices to foster a learning-centric culture;
Organize and conduct orientations introducing new MEAL and program staff to essential CRS systems and resources. Provide consistent mentoring to CRS and partner staff, enhancing their capacity to fulfill annual performance and development plans;
Regularly conduct field monitoring visits in collaboration with project teams and implementing partners, ensuring on-ground effectiveness;
Develop and implement robust feedback mechanisms prioritizing beneficiaries, ensuring their voices are central to program adjustments and refinements;
Implement strict measures to protect the personal data of beneficiaries, ensuring that their privacy is respected and that data is only used for intended purposes;
Partner with MEAL and IT teams to optimize the application of Information and Communication Technologies for MEAL (ICT4MEAL) initiatives, maximizing their utility and impact;
Directly supervises MEAL Senior Project Officer;
Oversee performance management and provide necessary capacity building opportunities to the MEAL team, ensuring that they are abreast with CRS (CRS MEAL Policies and Procedures) and USAID regulations relating to monitoring, evaluation, accountability and learning.

Basic Qualifications

Master's Degree in International Development, International Relations or in the field of MEAL required. Additional experience may substitute for some education;
Minimum of 5 years of experience in relevant field-based project management experience is required, with preferably at least 2-3 years of experience working in the area of MEAL;
Experience in managing moderately complex projects, preferably with an international NGO;
Required Languages – English required, Arabic strongly preferred;
Travel – Must be willing and able to travel up to 50% of the time to remote project sites.

Knowledge, Skills and Abilities

Strong analytical and problem-solving skills, with the ability to make sound judgments and decisions and offer innovative solutions;
Strong relations management abilities. Ability to relate to people at all levels, internally and externally. Strategic in how you approach each relationship;
Good presentation and facilitation skills;
Proactive, resourceful, solutions-oriented and results-oriented;
Competency in MEAL components and MEAL in design, Management in MEAL, and ICT for MEAL, including experience with Commcare, Kobo, ArcGIS, and PowerBI is a plus;
Strong experience in MEAL in an emergency context and experience in use of remote monitoring techniques.

Preferred Qualifications

Good project grant management experience, including project design, preferably for grants from multiple public donors, including USAID;
Demonstrated ability to write high-quality technical proposals;
Experience engaging with partner organizations;
MEAL skills and experience required. Staff management experience and abilities that are conducive to a learning environment;
Experience using MS Windows and MS Office packages (Excel, Word, PowerPoint), Web Conferencing Applications, and information management systems;
Strong technical skills with the ability to influence and get buy-in from people not under direct supervision and to work with individuals in diverse geographical and cultural settings;
Good technical writing skills;
Presentation, facilitation, training, mentoring, and coaching skills;
Proactive, resourceful and results-oriented.

Key Working Relationships

Supervisory: MEAL SPO;
Internal: Deputy Chief of Party for Program Quality, Technical Advisors, Risk and Compliance Manager, MEAL-Program Quality unit, other programming and operations colleagues;
External: Peer agencies, Partners, private sector, project participants.

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