Global Accountability Advisor

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Global Accountability Advisor

GOAL

Dublin, Ireland or Remote, UK

Duties and Responsibilities

Strengthening GOAL’s Capacity in Accountability to Communities:

Provide technical support to the design and implementation of accountability programming along with their Community Feedback Mechanism (CFM), across GOAL’s strategic goals.
Ensure updated standard operating procedures (SOPs), guidelines and tools are in place for countries on CFM with data protection at all levels.
Support establishing Community Feedback Mechanism (CFM) where GOAL enters a new country or location, including as part of an emergency response.
CFM Reporting: ensure quarterly strategic reporting of all countries and programmes is up to date and in line with deadlines and SOPs put in place by MEAL HQ
CFM Analysis: maintain and continue to improve data quality, data protection, efficiency and usefulness/learning.
Support the systematisation of CFM information sharing, response and learning across all GOAL programmes and at all stages of programme management including design process.
Support the capacity development of accountability to affected population (AAP) standards within GOAL’s partners in collaboration with the relevant GOAL functions.
Ensure collaboration and learning through leadership of the GOAL Focal Points of CFM and AAP related Working Group.
Work with Internal Audit and Safeguarding Advisor to review and strengthen accountability systems in audits.
Work closely with the Complaints Response Group (CRG) and Safe, Accountable and Inclusive Programming (SAIP) Working Group.
Attend and represent GOAL at agreed conferences and webinars.
Lead, or support, as required GOAL’s work progressing towards Core Humanitarian Standards (CHS) certification, while maintaining GOAL’s relationship with CHS Alliance.
Support other MEAL related activities as assigned by the Head of MEAL including the coordination of MEAL data for quarterly management dashboard.

Strengthening Learning in GOAL:

Lead on the development of accountability related Learning Briefs (LBs) to document GOAL’s work, while supporting development of other topic related LBs.
Organise, host or support global webinars to showcase internally (and externally) GOAL’s accountability or MEAL related work.
Liaise with ALNAP, as requested, to ensure that GOAL’s work and learning are documented on the website and shared with the wider community.
Ensure all accountability related learning materials are included in GOAL’s Knowledge Bank MEAL4U and the Impact & Learning page on GOAL website.
Work with country programmes to maintain ‘CFM Learning Outcome Trackers’ (CLOT) that document learning and quality improvements emanating from feedback received through CFM and M&E activities.
Lead on commissioning of evaluations or research on accountability related topics, using GOAL’s Evaluation Toolkit and GOAL’s Research Guidelines.
Work with relevant actors to develop ’Management Responses’ to evaluation and assessment findings, as well as developing a plan for same and documentation of process.
Support the Head of MEAL in the production of other MEAL related learning outputs, create presentations for managements, etc.

The Person

Essential Requirements:

Minimum 3 years of working experience with CFMs, AAP or related areas in international development and/or humanitarian settings.
Master degree level on International Development and/or Humanitarian Assistance or equivalent.
Excellent written, spoken and presentation skills in English.
Working knowledge of business analytics software such as Power BI.
Demonstrated understanding of data collection and analysis using quantitative and qualitative methods.
Demonstrated can-do attitude, agility, highly adaptable, effective team player.

Desired Requirements:

Working knowledge of French and/or Spanish, Arabic.
Experience with mobile data collection platforms such as CommCare.
Published research on international development/humanitarian response related topics.

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