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Program Manager, College Success

iMentor

San Jose, United States

Position Overview

iMentor is seeking experienced college advisors, educators, or student counselors to serve as Program Managers for College Success at iMentor Bay Area. Program Managers (PMs) are responsible for the high-quality and high-impact execution of the iMentor model in schools and communities around the Bay Area, specifically in San Jose and Oakland. PM’s will facilitate high-impact relationships between ~100 mentee and mentor pairs by leveraging iMentor’s programmatic model to deepen pair relationships and help mentors guide mentees toward the goal of post-secondary success. PMs serve as the “face of iMentor” to teachers, mentors (adult volunteers), and mentees (high school students from underserved communities). PMs will work with mentors to position them as a “go-to” resource for their mentee, and provide individual coaching for pairs.

Reporting to the Deputy Director, PMs will leverage the classroom environment to inspire personal and academic development for each mentee enrolled in the program. By facilitating weekly classroom lessons for mentees, leading monthly events, and providing individual support for pairs, they will help develop a strong partnership at their school site and contribute to iMentor’s impact in the college success landscape.

The ideal candidates will have experience working with high school students in Bay Area Public Schools, preferably in college success programming, will have exceptional public speaking and interpersonal skills, will thrive in a rapidly changing startup environment, effective persistence, and experience coaching individuals toward personal growth. They should believe that every student deserves a champion and a chance to graduate from college. As a commitment to supporting pairs enrolled in the iMentor program, we ask that candidates dedicate at least 2 years to the PM role.

Responsibilities

Individualized Pair Support and Monitoring

  • Facilitate high impact relationships between ~100 mentee/mentor pairs, ensuring pairs meet or exceed participation benchmarks;
  • Develop innovative program engagement strategies to hold participants accountable for growth and excite them about iMentor;
  • Help mentees build meaningful relationships with their mentors by using high-touch communication and targeted case management;
  • Provide coaching support for mentors to position them as a resource as mentees navigate their academic environment and post-secondary options;
  • Support students through the college match and application process, by helping them understand eligibility, cost and college fit;
  • Document all support provided and maintain high quality, timely notes on progress of all pairs;
  • Utilize data analysis to effectively track pair relationship growth and develop targeted pair support, coaching, and communication strategies;
  • Identify and escalate any safety issues or student concerns, following internal safety protocols and California Public Schools requirements.

College Success Program Management

  • Lead weekly iMentor class for mentees at partner schools. Leverage curriculum content to build student soft-skills, interests, and aptitudes to support post-secondary success by encouraging the development of mentor-mentee relationships, and by making the curriculum engaging and relevant to students;
  • Build college aspiration for mentees and assist pairs with navigating post-secondary conversations according to academic level;
  • Ensure mentees and mentors exchange deep and meaningful correspondence on a weekly basis via iMentor’s technology platform;
  • Track program participation, conduct pre-, mid-, and post-program evaluations;
  • Organize and staff multiple large scale and multi-faceted mentor-mentee events (i.e. college exploration, career workshops, skill development), overseeing all logistics, content, and budgets, including evening commitments;
  • Keep current on college admission policies, eligibility for community college, CSU and UC, private institutions, etc., especially as they relate to first-generation college student success;
  • Develop and manage relationships with teachers and administration by attending regular school meetings, and collaborating on curriculum delivery and event planning;
  • Support all aspects of program implementation and improvement and iMentor’s overall mission;
  • Will be asked to facilitate engaging mentor trainings during the month of July (typically during the evening and twice per week) that prepare volunteers to be effective, consistent, and high impact supports for iMentor’s students.

Qualifications

  • A sincere and deep commitment to the fundamental belief that every child deserves a college education, and the desire to assume responsibility for the success of mentor-mentee pairs and partner sites;
  • A minimum of 2-3 years of work experience, including demonstrated success working with students within California Public Schools, with a preference for candidates with experience facilitating college success programming, managing classrooms, and/or providing college admissions guidance;
  • Ability to motivate adult volunteers; can inspire action from both individuals and groups;
  • Ability to manage multiple competing interests while pivoting from student to adult facing conversations and situations;
  • Results-driven; commitment to utilizing data to take informed action;
  • Strong public speaking and interpersonal skills; able to communicate with professionalism, assertiveness, and empathy to large groups and individuals verbally and in writing;
  • Proven organization and time management skills to complete a high volume of varied responsibilities in a fast-paced setting with excellent attention to detail, superb relationship management skills and a high level of self-awareness;
  • Excellent strategic problem-solving ability with a positive, “can do” attitude;
  • Strong knowledge of San Jose community and school culture a plus;
  • Valid driver's license required and access to a car strongly preferred;
  • Able to travel throughout the Bay Area and to staff events in San Jose and/or Oakland from 6-8 pm on any weeknight;
  • Able to travel to iMentor San Francisco office 1-2 times per week for regular staff meetings, and occasionally for ad hoc trainings;
  • Flexible and adaptable, open to sudden change, comfortable with ambiguity;
  • Bilingual skills, particularly Spanish, a plus;
  • Aligned in thought and action with iMentor's values;
  • Views differences between individuals (race, gender, age, cultural heritage, physical ability, education and lifestyle) as an asset and demonstrates an appreciation of the diversity within iMentor;
  • Bachelor’s degree required;
  • Employment is contingent upon the completion of a satisfactory fingerprinting and criminal background check.

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