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Program Manager II - Emergency Response Program Manager

CRS - Catholic Relief Services

Erbil, Iraq

Reference number: I3719

Specific Responsibilities:

Staff supervision:

  • Manage and further develop a high functioning ER team through recruiting and supervising strong international and national program staff, including through remote management. This includes 1-2 International Emergency PMs and 3-4 Senior National Project/Program Managers;
  • Provide quality on-boarding and on-going support to direct reports and other team members on CRS, agency and international standards and resources (most importantly Sphere), specific job requirements as well as tools and resources available to support them;
  • Lead program staff to respond to the emergency situation in an adaptive, responsive and timely manner, with security as the highest priority in programmatic decision-making;
  • Use CRS Performance Management system to manage the performance of his/her staff;
  • Build the capacity of his/her staff as well as Caritas staff as needed, through training, on-the-job coaching, supportive delegation, and performance management;
  • Create a culture of learning and continual improvement among the program teamand seek other opportunities to build the capacity of his/her staff.

Program and Projects Management:

  • Manage multi-donor projects funded by public and private donors, including regular review of project budgets and expenditure reports; lead teams in regular review of activities and planning to ensure alignment of activities with available budgets;
  • Ensure that planned activities are implemented on time and within budget and that successful activities deliver the intended (positive) change in the lives of the people we serve;
  • Lead the planning and implementation of all program activities, including those managed remotely; set high quality performance targets, ensuring adherence to technical standards, best practices and donor guidelines. Lead regular reflection exercises with the ER team and ensure results from Post Distribution Monitoring (PDM) are fed back in to project design;
  • Write proposals for new funding opportunities and develop proposal budgets, in collaboration with the CRS/Iraq finance manager;
  • Work with CRS/Iraq finance manager to review project budget and expenditure reports on a regular (at least monthly) basis. Lead his/her team to ensure alignment of activities with available budgets;
  • Oversee the timely preparation of high quality donor reports, quarterly performance indicator tracking tables, baseline and final evaluation reports, as well as other reports as needed/ required by the local government, donors, the region or headquarters as per reporting schedule. This may mean taking responsibility for report preparation or reviewing draft reports for relevance, accuracy and quality;
  • Ensure consistent use of CRS Iraq Standard Operating Procedures (SoPs) for in-kind and cash distributions; adapt and update SoPs as needed;
  • Ensure the recruitment, training and management of ER Field Workers;
  • Ensure close coordination and communication with other program and operational staff, and develop synergies with other program sectors.

Program Quality and Strategy Development:

  • Lead needs assessments and write assessment reports;
  • Lead the design of ER program strategy under the supervision of the Head of Programming, including CRS plans for ER in re-taken areas of Ninewa;
  • Lead teams in regular participatory assessments and on-going monitoring of community needs to identify changes in the operating environment and in priority unmet needs over time and across locations; guide the team in analysis and reflection opportunities to ensure that the program adapts to the changing context in a timely and appropriate manner;
  • Guide the targeting and selection process for identifying target areas and communities as well as for identifying vulnerable households within communities. Support the team in adapting and improving the system for beneficiary registration and verification as appropriate;
  • Lead market assessments and use information to make evidence-based decisions on appropriate distribution modalities;
  • Support the development and implementation of strong and responsive monitoring, evaluation, accountability and learning systems for the program, consulting with the CRS Iraq MEAL Manager to ensure compliance with CRS MEAL Policies and Procedures;
  • Regularly advise senior management about issues affecting project implementation, future grants/projects developments, and the broader emergency context within Iraq.

Partnership and External Coordination:

  • Establish and maintain strong working relationships with local partners including relevant local authorities and Caritas Iraq;
  • Manage relationships, negotiations and communication efforts with partners in all phases of grant/project implementation, and facilitate coordination with partners, including knowledge management, learning and capacity building for partner staff;
  • Manage relevant sub-awards to local partners (e.g. Caritas Iraq) acting as implementing partner/sub-recipient, including for USG-funded awards;
  • Ensure a high level of collaboration and coordination with other NGOs, the government and key UN partners;
  • Ensure robust representation of CRS in relevant cluster meetings, working group meetings and other external coordination meetings, and oversee CRS inputs into activityinfo and other information sharing mechanisms.

Internal Coordination and Communications:

  • Actively contribute to regular team and staff meetings;
  • Support other CRS staff in information and analysis on the emergency context in Iraq and displacement and population movement trends;
  • Support cross-team learning through regular meetings with members of other sector teams.

Agency-wide Competencies (for all CRS Staff):

These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her responsibilities and achieve the desired results:

  • Serves with Integrity;
  • Models Stewardship;
  • Cultivates Constructive Relationships;
  • Promotes Learning.

CRS Emergency Competencies:

Each CRS staff member working in emergencies is expected to have the following competencies to fulfill his or her responsibilities and to achieve the desired results:

  • Communicates strategically under pressure;
  • Manages stress and complexity;
  • Actively promotes safety and security;
  • Manages and implements high-quality emergency programs.

PM-MQ Competencies

  • Promotes Stewardship of Resources;
  • Ensures Principled compliance;
  • Proactively Manages Risk;
  • Leads Operational Improvements.

Required Qualifications and Experience:

  • Master's in Development or other relevant field;
  • Minimum 4-5 years of project management experience, including at least 2-3 years of working for a humanitarian and/or development organization in a developing country outside candidate's country of origin;
  • Understanding of CRS PQ standards and industry best practices;
  • Strong communication and staff management skills;
  • Strong writing skills and proven track record of successful business development;
  • Experience working on complex emergencies; experience managing distributions preferred;
  • Knowledge of Sphere standards;
  • Ability to work in a complex environment and to lead and work with a multi-cultural team;
  • Strong communications and analytical abilities;
  • Willingness to travel (up to 40% within Iraq, up to 10% internationally).

Required Languages:

  • Excellent verbal and written English required;Arabic and/or Kurdish a plus.

Required Travel:

  • The position is based in Erbil, Kurdistan withfrequent travel to Kirkuk, Dohuk, and Baghdad, and to areas accessible to CRS staff and regionally for training.

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