Country Representative, DRC

CRS - Catholic Relief Services

Kinshasa, the Democratic Republic of Congo


The CRS Country Representative for DRC is responsible for overall leadership and management of the country offices, including stewardship of agency resources, operational excellence, program quality and implementation, and performance management of human resources. The Country Representative is also CRS’ principal representative to the Catholic Church and the government in both Congo-Kinshasa and Congo-Brazzaville, donors, international organizations, and local civil society organizations.

This position requires an individual with strong leadership abilities; representational, communication, and risk management skills; and a facility for developing networks to build partnerships and diversify program resources. S/he will be responsible for the overall coordination and strategic direction of the country program in the short- to long-term; provide necessary coaching and supervision for senior managers directly under his or her supervision; ensure high quality program design and implementation; ensure efficient management of public grants and private funds for compliance and high quality reporting; and provide oversight of the financial management systems.

Primary Functions


  • Provide leadership at the country program level to ensure staff understand and work towards the long-term vision and strategies of CRS in the country program;
  • Develop strategies to ensure strong representation to the Church, United States Government, local governments and authorities, international organizations, private sector, research institutions, international and national PVOs, and other appropriate networks;
  • Develop and maintain strong partnerships with local implementing partners such as Church as well as other local and international agencies;
  • Represent CRS at the highest levels in the country program;
  • Seek and pursue opportunities to raise the profile of the work of CRS and its partners, as well as the needs and challenges of program participants.

Strategic Direction, Program Quality and Growth:

  • Set the strategic vision and direction of the country program to serve more people with the highest quality programming possible, and secure the necessary resources to ensure its realization;
  • Align programming to Agency and Regional strategies, and guide the process of developing appropriate programs and annual work plans;
  • Manage ongoing programs and develop and design new programs in the areas of health, agriculture-livelihoods, emergency preparedness and response, and institutional strengthening in line with the regional and partner strategies;
  • Ensure country program coherence with Agency and Regional strategies through communication with Regional Director and regional technical staff; with national strategies through coordination with relevant national agencies, government and donors;
  • Ensure program quality through implementation of country-specific project review systems, comprehensive Monitoring & Evaluation, Accountability and Learning (MEAL) systems and staff/partner development;
  • Enhance MEAL with increased utilization and linkages to ICT4D and ICT4E technologies across the country programs;
  • Remain current on national and regional issues impacting CRS country program and partners, and develop responsive strategies to ensure the CRS mission is carried out appropriately;
  • Ensure country program alignment and involvement in meeting the objectives of the agency strategic objectives;
  • Oversee short- and medium-term strategic planning for implementation of high quality programs;
  • Identify opportunities for appropriate expansion and growth of programs, and the acquisition and investment of human resources;
  • Ensure that programming quality and operational excellence standards are coherently integrated and upheld for maximum performance.


  • Ensure operational excellence to achieve optimal efficiency and cost effectiveness in all functions and operations of the country program, whether quality/technical assistance, finance, material resource management, growth, administration, information technology, audit, etc.;
  • Ensure that systems are in place to enable CRS country program adheres to CRS and donor policies and procedures, and that those policies and procedures are understood by all Staff;
  • Ensure compliance with all CRS and donor administrative and financial requirements and regulations.

Staff Performance Management and Development:

  • Supervise and mentor staff, including development of performance plans and assessment of performance;
  • Provide constructive feedback and counsel on appropriate career paths and professional development for CRS staff;
  • Oversee the management, coaching and development of national and international staff to build a cadre of skilled and committed personnel;
  • Ensure application of principles of a just workplace and diversity, and promote staff care and well-being.

Security and Emergency Response Management:

  • Oversee the management of all security issues, including appropriate response to emergency situations as they arise;
  • Create and maintain a culture of safety and security throughout the country program;
  • Keep security, evacuation and contingency plans current and revise annually, or as necessary, and ensure adherence by all CRS staff;
  • Lead and manage emergency responses.


  • Ensure open communications and encourage principles of a just workplace;
  • Maintain a healthy and empowering office environment that encourages honest communication between CRS staff and partners;
  • Ensure positive and productive communication with the Catholic Bishops Conference and with partners, especially Church, supported by CRS;
  • Ensure open communications with regional management staff, regional technical advisors, and HQ departmental staff.

Agency-wide Competencies (for all CRS Staff)

These are rooted in the mission, values, and principles of CRS and used by each staff member to fulfill his or her responsibilities and to achieve the desired results.

  • Serves with Integrity;
  • Models Stewardship;
  • Cultivates Constructive Relationships;
  • Promotes Learning.

Country Representative Competencies

These are rooted in the mission, values, and principles of CRS and used by each country representative to fulfill his or her responsibilities and to achieve the desired results.

  • Leads toward Strategic Results;
  • Manages Risk and Complexity;
  • Represents and Partners Strategically;
  • Champions Learning and Performance.


  • Masters in International Development/Relations or related field;
  • 10 or more years of progressively responsible experience in PVO leadership and management;
  • Previous experience managing a large-scale PVO country program;
  • Experience managing a variety of complex, high-value donor-funded (USG, Global Fund, UN, etc.), including consortium leadership initiatives;
  • Demonstrated success in program development and fundraising;
  • Deep understanding and proven experience working with local and Church partners with the aim of building their capacity to expand their own influential voice and programming goals;
  • Proven ability to negotiate and work with local government and organizations;
  • Strong interpersonal, communication and organization skills as well as solid, well-balanced judgment, vision and maturity;
  • Ability to operate successfully amidst complexity and uncertainty;
  • Demonstrated effectiveness with short- and long-term planning, as well as financial, human resource, and program management;
  • Experience with institutional strengthening and partnership building helpful;
  • Ability to work effectively in diverse environments and under pressure;
  • Ability to cope with multiple priorities in a timely manner with high quality outcomes;
  • Demonstrated understanding of the importance of staff development;
  • Fluency in English and French;
  • Familiarity with West and Central Africa a plus.

Personal/Professional Skills

  • Strong interpersonal, communication and organizational skills as well as good judgment and solid emotional intelligence;
  • Strong written and verbal communication skills;
  • Commitment to the Agency's mission and strategy.

Key Working Relationships

  • Internal – CARO Regional Director and Regional team, CARO Senior Management Team and HQ departments, as applicable;
  • External - Catholic Church officials and agencies, local partner organizations, host country government agencies, donor agencies, international and national non-governmental organizations, UN agencies, foreign governments, etc.

Physical Requirements/Environment

  • The position is based in Kinshasa requiring travel 30% of the time on average.

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